Return & Replacement Policy

At Kaliido, each piece is carefully inspected before dispatch to ensure the highest quality. Due to the delicate nature of jewellery, we follow a limited return policy.

✅ Eligible for Replacement

We offer replacement only in the following cases:

• You received a damaged product
• You received an incorrect item

📌 The issue must be reported within 24 hours of delivery with:

• Clear unboxing video (mandatory)
• Photos showing the issue

Once verified, we’ll arrange a replacement at no extra cost.

❌ Not Eligible for Return / Refund

• Change of mind
• Minor colour differences (may occur due to lighting/screens)
• Wear & tear or damage after use
• Claims without an unboxing video
• Earrings (for hygiene reasons)

⏳ Replacement Timeline

• Verification: 1–2 business days
• Replacement dispatch: 3–5 business days after approval

📩 How to Raise a Request

Email us at Kaliido9090@gmail.com with:

• Order ID
• Issue description
• Unboxing video + images

✨ We truly appreciate your trust and patience — your satisfaction means everything to us.